Marketing, Partner – HIVE

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.



  • Payment Plan Updates
    • Resolved an issue causing skipped payments when future payment dates overlap with existing payment dates.
    • Resolved an issue causing multi-ticket packages on payment plans to not be able to be refunded.
    • Added additional logging to payment plan reinstatements and the payment processing flow.


Event Creation for Venues [beta]

  • Updated shared allotment UI to block users from removing a ticket type from a shared allotment after the ticket type has already sold tickets
  • Added additional messaging to the Ticket Manager to note which ticket types are using price levels.
  • Resolved an issue blocking ticket types created at the template level from being deleted.
  • Resolved an issue blocking a template from being saved when the template was marked as the default template.


Reserved Seating

  • Removed GA Section/Row/Seat from appearing on confirmation emails.
  • Updated Event Audit Report to show correct number of consignments.
  • Added ability to de-select a group of seats when creating consignmetns or holds in the box office chart admin.
  • Resolved an issue causing the chart designer tools to disappear when the user scrolls through charts on Ticketón.


Partner – WRSTBND

  • Mobile Wallet Reissue: Resolved an issue blocking box office orders reissued to the mobile wallet delivery method from sending confirmation emails.



  • Fully White Labeled Confirmation Emails: Added configuration options to create fully white labeled confirmation emails by event, including sending from a client’s email domain and skinning the entirety of the email design. 


Product Maintenance

  • Improved Security for Queue-It Onsales: Added Queue-It protection to more pages of the checkout process to protect the generic URLs.

  • Delayed Delivery Improvements: Resolved a loading issue for legacy reserved seating events using GA and reserved tabs.