Festival Product Update 

  • Payment Plan Improvements:
    • Added additional error messaging to the payment plan feature to prevent saving payment plans which have a grace period larger than the number of days between payments.
    • Added error messaging to grace period days when the time between payments is greater than the number of grace period days set.
    • Added additional error messaging when a refund fails to process in the box office.
    • Resolved an issue allowing voided and reinstated payment plans to add the remaining payments’ value to the face value of the ticket.
    • Resolved an issue causing the payment plan status to change to ‘purchased’ before all payments had been made, likely due to incorrect grace period settings.
    • Resolved an issue causing refunds to fail on payment plans with multiple expired payments.
    • Resolved an issue causing refunds to fail after a portion of an order (such as shipping fee) had already been refunded. Note: this does not apply to custom partial refunds.


Venue Product Update

  • Event Creation for Venues Improvements:
    • Added Custom Terms V2 feature to template level.
    • Adjusted the genre dropdown to order music genres alphabetically.
    • Resolved an issue causing the will call list email address to disappear from the template level when making a change to the Advanced Settings page.
    • Improved UI of Event Creation for Venues form by widening the viewport and adding a sticky breadcrumb to the top of the page.



  • Added audit logs for payment plans that have been voided or reinstated.
  • Shipping Order Status: Resolved an issue causing shipping order stats to not update on schedule, causing a misrepresentation of fulfillment stats.
  • Affiliate Report: Created a new affiliate report which tracks affiliate sales by event date, which will give affiliates a better reporting tool for tracking which events they sell the most tickets for.



  • BandsInTown/SongKick Affiliate Feed – Added event end date to data being pushed to BandsInTown and Songkick to properly display multi-day events.
  • Facebook Publish Improvements:
    • Added the ability to search for co-hosts by profile ID, allowing clients to execute a more precise search for smaller artists.
    • Resolved an issue causing the event description to appear with improper formatting on Facebook events published through See Tickets.
    • Added error messaging when no page is selected.
  • New Genres: Added Experimental and Bluegrass genres to the genre dropdown on event creation.


Product Maintenance

  • Added additional error logging to instant refunds to catch exceptions.
  • Improved access logs for Core API by adding user information when a request is made.
  • Implemented a system for tracking rate usage per user given access to the Core API.
  • Tech Improvements:
    • Resolved an issue causing the default fee to appear when creating an event using select templates.
    • Resolved an issue causing the box office cash processing fee to match that of the credit processing fee for clients using the legacy fee setup.