See Tickets Labs | Product Updates

Want to know what’s new and improved at See Tickets? You came to the right place! Check out the product updates below.

June 2022

Sorry, no product updates to display.

May 2022

  • Accuracy of reserved seating ticket type timers on the event page has been improved.
  • Active shared ticket types on reserved seating charts now appear even if the parent ticket type is inactive.
  • Resolved an issue causing deleted reserved seating ticket types to sometimes show on seating charts.
  • All seats are now being generated under pricing sections during event creation.
  • Fixed an issue causing ticket types to occasionally not respect the Online and Box Office, Methods of Sale set in Advanced Settings.
  • Resolved an issue with moving seats into a new pricing section.

  • Allow a past date on ‘Stop All Sales’
    • Updated Stop All Sales date error to allow brand users to change to a past date if needed to force the event to settle.
  • Inaccurate Live Stats
    • Live Stats were not showing comps broken down by sales source.
    • Lyte sales were reflecting in addition to the original ticket sold, resulting in a double count.
  • Order Details $0 Line Item Fix
    • Updated Order Details page to display $0.00 rather than ‘–’ when there is no cost on a specific line item. This also resolves a calculation issue when refunding a ticket.
  • Icons Load as Gibberish
    • Resolved an issue causing icon fonts to load intermittently:
See Tickets Transactional

April 2022

  • Updates to the Review section:
    • Added Stop All Sales field
    • Added Customize Tickets images and info
    • Removed <p> tags in the event message.
    • Updated “General Onsale Date/Time” to “Onsale Date & Time”
  • Added Profile ID to FullStory integration
  • Resolved an issue causing changes to be lost when users logged into Facebook in the Promote section
  • Resolved an issue preventing the creation of ticket groups.
  • Resolved an issue causing the allotment dropdown to remain open.
  • Resolved an issue causing user sessions to time out during event creation.
  • Prevented saving events with titles that contain only special characters.
  • Updated new template names without titles from Default Template to [DRAFT] Date.
  • Removed time estimates from time zone dropdown.
  • Improved the page navigation for Event Settings.
  • Reduced page load time and various technical improvements.

March 2022

  • Resolved an issue causing client user emails to not appear in the Audit Details when refunds are performed by the client. Now, when a client user refunds a ticket through the box office, their email address will appear next to the line item in the Audit Details.
  • Added chargeback reason code to automatic chargeback notification.
  • Updated verbiage in automatic fraud reversal email to remove “reply-to” instructions.

  • Removed repeated fields from the Event Settings page that appear in ECV to keep the user’s work in ECV to reduce discrepancies.
  • Updated final call to action (CTA) button in Review section from Publish Event to Create Event for new events and from Finish Event to Finish Update for event edits.
  • Removed required status of Event Description fields to allow for empty descriptions in order to speed up event creation time for simple events.
  • Updated duplicate feature to include the event header and event subtitle in the data that is duplicated.
  • Updated Event URL field label to Custom See Tickets URL to clarify that the custom URL applies only to the non-white labeled event page.
  • Updated price level popup to emphasize instructions telling the user to save the ticket manager section after making changes to price level configuration.
  • Added additional formatting cleanup rules to WYSIWYG fields (event description, ticket description, message, and inactive ticket message).
  • UI adjustments to toggle fields in template-level Advanced Settings, Customize Tickets toggle, and Ticket Types area in Review section.
  • Improved promoter permissions to enable event creation.
  • Adjusted the order of information in the Review section to reflect the order of the data in previous fields.
  • Adjusted the character count field on Customize Tickets fields to be in alignment with other fields.
  • Added a loading screen for ECV to show when the session is ready for edit.
  • Added the ability to save an event after the window has been closed and re-opened.
  • Adjusted change log to reflect the event time zone.
  • Added Delayed Delivery date calculation to Event Settings.
  • Resolved an issue causing the left side navigation to not be clickable until the user saved a change on the page.
  • Resolved an issue causing users to not be able to upload an image that had already been uploaded and deleted.
  • Resolved an issue causing users to be able to upload multiple images in the same spot. Now, if an image is uploaded in the same spot, it replaces the image that existed previously.
  • Resolved an issue causing an error to appear when changing an event’s venue to a newly created venue without an address.
  • Resolved an issue causing venues to appear more than once in the venues dropdown.
  • Resolved an issue causing empty fields to return error messages on Ticket Manager Advanced Settings.
  • Resolved an issue causing blank fields to activate Save button.
  • Resolved an issue causing modules with no changes to appear as though they had not yet been saved.
  • Resolved an issue causing the Public toggle to behave unpredictably when other fields were edited.
  • Resolved an issue causing Pass Dates to duplicate and cause system errors.
  • Resolved an issue causing All Ages setting to not appear on white label pages. 
  • Resolved an issue causing Event Settings to be unable to be saved.
  • Various technical improvements.

February 2022

  • Updated Paper Lists feature to display transferred ticket orders alongside normal purchases.
  • Resolved an issue causing users to be unable to save $0.00 tickets.

  • Resolved an issue causing a small number of payment plans to not charge on the payment date as expected.

  • Improved copy & paste actions in the WYSIWYG (What You See Is What You Get) text fields, including the event description, ticket description, event message, and inactive ticket message. Excess code and styles are now stripped out to prevent altering the event page code.
  • Added a clear formatting option to all WYSIWYG fields to remove unwanted formatting from copied text.
  • Resolved an issue causing visible css code to appear within the event description on an event page.
  • Removed the ability to scroll or use arrow keys in numeric fields to avoid accidentally increasing or reducing allotments when navigating through the page.
  • Updated all save buttons validation to disable during the save process to prevent users from ‘double saving’.
  • Updated the error message on the allotment field to refer to tickets as “reserved” instead of “sold: to account for sold, comped, or carted tickets.
  • Updated change log to include new entries in the New Value column when the entry is added for the first time while leaving the Original Value column blank.
  • Updated breadcrumb navigation on fee templates pages to return to the correct page.
  • Resolved an issue causing pass dates to not populate by default on multi day event tickets created at the template level.
  • Updated the custom ticket preview to include the event image.
  • Resolved an issue causing individual ticket type customization fields to not load.
  • Note: There is a known issue causing custom text on newly created events to not populate on the Print@Home PDF. A resolution is in progress.
  • Improved authentication service logout path.
  • Updated text in the Promote section to rephrase the RSS Feed toggle description with the correct verbiage, noting that the RSS Feed toggle relates to the See Tickets Affiliate feed only, not Bandsintown or Songkick. Any public event will appear on Bandsintown and Songkick.
  • Updated error handling to block users from entering non-numeric characters in numerical fields.
  • Added the ability to include # character in the venue address field to account for venues with a unit number in their address.
  • Adjusted alignment of Method of Sale checkboxes in the advanced ticket settings.
  • Resolved an issue causing users to not be able to delete and image and save without making other changes to the Event Info section.
  • Resolved an issue causing custom text entered on the Print@Home PDF preview to not appear on the actual PDF that the customer receives.
  • Resolved an issue blocking the user from entering custom text in the PDF preview area on duplicated events.
  • Resolved an issue causing the Save button to not reflect a save in the Promote section.
  • Resolved an issue causing price levels on reserved seating ticket types to save on the incorrect ticket.
  • Resolved an issue causing a Flavorus branded page to appear when the application failed to load.
  • Improvements to session expiration messaging when the user visits another tab to limit 401 errors due to expired sessions.
  • Completed separation of Funk and Soul genres by updating all existing events listed as “Funk/Soul” to “Funk”.

January 2022

  • Improved Daily Stats Email sending accuracy.
  • Updated terms & conditions links on checkout page to open in a new tab.

  • Updated On Sale Date setting to separate On Sale and Off Sale Dates to make it clear to users that the On Sale Date is not mandatory.
  • Resolved an issue causing client accounts set to add comps on top of allotment to display an error when reducing the allotment below the total reserved and comped tickets instead of just reserved tickets.
  • Updated duplicate feature to mirror delayed delivery settings.
  • Added copy functionality to the custom event link field.
  • Updated group open/close link to a toggle to make the field more user-friendly.
  • Resolved an issue causing [Deleted] Template to appear on copied and duplicated events instead of the original template name. The [Deleted] Template label will only appear when an event’s original template was deleted.
  • Resolved an issue causing the RSS feed setting to toggle off after logging into Facebook in the Promote section.
  • Updated the Basic Info section change long entries to use the event time zone instead of GMT.
  • Updated Message field to be a required field to keep users from saving a blank field.
  • Resolved an issue allowing non-whole numbers to be entered into the Purchase Limit field.
  • Resolved an issue preventing the first ticket in a reserved seating section from being deleted when additional ticket types in the pricing section had sold tickets.

December 2021

  • Payment Plan Updates
    • Updated payment plan schedule display to respect the fee display settings for the selected ticket type.
    • Resolved a display discrepancy in the initial amount on a customer’s payment plan confirmation email.

  • Expanded the character limit on the event header and subtitle from 40 characters to 60 characters on the online event page. PDFs and ticket stock will still respect the 40 character limit.
  • Updated price levels feature to allow users to create price levels before a ticket has been saved. The user can create price levels immediately after ticket creation and use the ticket manager section save button to save all work. Updated error messaging to prevent users from creating price levels for lower amounts than the initial ticket price.
  • Added template name to fee template setup pages and event edit pages to easily reference which template was used to create the event.
  • Changed the on sale date and time field from “General On Sale Date & Time” to “On Sale Date & Time” to reduce confusion when setting up a presale.
  • Resolved an issue causing the incorrect creation and last updated date to display in the template manager.

November 2021

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.
  • Fully White Labeled Confirmation Emails: Added configuration options to create fully white labeled confirmation emails by event, including sending from a client’s email domain and skinning the entirety of the email design. 

  • Improved security for Queue-It onsales.
  • Delayed Delivery Improvements: Resolved a loading issue for legacy reserved seating events using GA and reserved tabs.

HIVE

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.

  • Removed GA Section/Row/Seat from appearing on confirmation emails.
  • Updated Event Audit Report to show correct number of consignments.
  • Added ability to deselect a group of seats when creating consignments or holds in the box office chart admin.
  • Resolved an issue causing the chart designer tools to disappear when the user scrolls through Seats.io charts on Ticketón.

  • Updated shared allotment UI to block users from removing a ticket type from a shared allotment after the ticket type has already sold tickets
  • Added additional messaging to the Ticket Manager to note which ticket types are using price levels.
  • Resolved an issue blocking ticket types created at the template level from being deleted.
  • Resolved an issue blocking a template from being saved when the template was marked as the default template.

  • Payment Plan Updates
    • Resolved an issue causing skipped payments when future payment dates overlap with existing payment dates.
    • Resolved an issue causing multi-ticket packages on payment plans to not be able to be refunded.
    • Added additional logging to payment plan reinstatements and the payment processing flow.

October 2021

  • Payment Plan Improvements:
    • Added additional error messaging to the payment plan feature to prevent saving payment plans which have a grace period larger than the number of days between payments.
    • Added error messaging to grace period days when the time between payments is greater than the number of grace period days set.
    • Added additional error messaging when a refund fails to process in the box office.
    • Resolved an issue allowing voided and reinstated payment plans to add the remaining payments’ value to the face value of the ticket.
    • Resolved an issue causing the payment plan status to change to ‘purchased’ before all payments had been made, likely due to incorrect grace period settings.
    • Resolved an issue causing refunds to fail on payment plans with multiple expired payments.
    • Resolved an issue causing refunds to fail after a portion of an order (such as shipping fee) had already been refunded. Note: this does not apply to custom partial refunds.

  • Added additional error logging to instant refunds to catch exceptions.
  • Improved access logs for Core API by adding user information when a request is made.
  • Implemented a system for tracking rate usage per user given access to the Core API.
  • Tech Improvements:
    • Resolved an issue causing the default fee to appear when creating an event using select templates.
    • Resolved an issue causing the box office cash processing fee to match that of the credit processing fee for clients using the legacy fee setup.

  • BandsInTown/SongKick Affiliate Feed – Added event end date to data being pushed to BandsInTown and Songkick to properly display multi-day events.
  • Facebook Publish Improvements:
    • Added the ability to search for co-hosts by profile ID, allowing clients to execute a more precise search for smaller artists.
    • Resolved an issue causing the event description to appear with improper formatting on Facebook events published through See Tickets.
    • Added error messaging when no page is selected.
  • New Genres: Added Experimental and Bluegrass genres to the genre dropdown on event creation.

  • Added audit logs for payment plans that have been voided or reinstated.
  • Shipping Order Status: Resolved an issue causing shipping order stats to not update on schedule, causing a misrepresentation of fulfillment stats.
  • Affiliate Report: Created a new affiliate report which tracks affiliate sales by event date, which will give affiliates a better reporting tool for tracking which events they sell the most tickets for.

  • Event Creation for Venues Improvements:
    • Added Custom Terms version 2 feature to template level.
    • Adjusted the genre dropdown to order music genres alphabetically.
    • Resolved an issue causing the will call list email address to disappear from the template level when making a change to the Advanced Settings page.
    • Improved UI of Event Creation for Venues form by widening the viewport and adding a sticky breadcrumb to the top of the page.

 

September 2021

  • Added a key to the Chart Admin area of the web-based box office for seats.io events to offer guidance for users on labeling for kills, holds, reserves, sold, and open seats.
  • Removed the Section/Seat/Row label on confirmation PDFs and SMS tickets for GA events. (Note: this will still be visible on print at home emails and scanning messages, however, these items will also have this data removed in an upcoming sprint)
  • Updated the user interface for pricing chart creation to include toggles instead of checkboxes, allowing sections to be defaulted as reserved sections instead of GA sections.
  • Resolved – Reserved Seating Reserve Error: Resolved an issue which caused the system to display an error when carting a number of tickets which exceeded the number of seats in a row.
  • Resolved – Releasing Killed Seats: Resolved an issue causing killed seats to be released after a change was made in the ticket manager.
  • Resolved – Seats.io Chart Display: Resolved an issue causing Seats.io charts to not load on events not using the Cart.
  • Resolved – Chart Creation: Resolved an issue causing the success message to not appear when saving a new legacy seating chart.

  • Removed additional artist info from output in Headliner and Supporting talent fields.
  • Adjusted the Venue field to remove text when making edits, to let the user know that a new venue needs to be added in order to alter the name of an existing venue.
  • Resolved an issue which prevented the user from selecting their desired fee display method.
  • Resolved an issue causing the public status of an event to change when info in the Basic Info section was altered on events using older templates. 
  • Resolved an issue causing fields in the Ticket Settings section to not save if no will call list email was prepopulated.
  • Resolved an issue causing a yellow warning bar to appear without instruction for the user.
  • XML Feed: Added a WordPress status field to the XML feed to mitigate an issue with events republishing on timeout.
  • Timer Delay: Improvements made to the timer delay experienced during onsales. Note: the event page still uses caching, but after users clear their cache, changes should appear immediately. 
  • Promo Code Timers: Added a time zone setting to client level promo codes which allows clients to set a time period for promo codes which apply to all events on their account.
  • Alt Terms & Conditions Improvements: Added V2 Alt Terms & Conditions settings to the template level for legacy event creation.
  • Guest List & Shipping Order Uploader: Added new formatting to the Guest List and Shipping Order Uploader helpers to include column letters, making it easier for a client to match their document with our formatting example.
  • Resolved – Templated Delivery Methods: Resolved an issue causing delivery methods to not carry over from the template level.
  • Resolved – Refunded Tickets on Dashboard: Resolved an issue causing refunded tickets to not be removed from ‘sold’ figures on the dashboard when an event had been canceled.

  • Resolved an issue which prevented the user from being able to delete images added to an event before Event Creation for Venues was activated on an account.
  • RSS feed toggle adjusted to sync with the public timer, preventing events from being added to the feed until they become public.
  • Resolved an issue causing event upsell images to not appear. Note: this is a point in time resolution for future events. 
  • Resolved an issue causing the Advanced Settings section in template creation to appear closed on any template set as the default template.
  • Resolved an issue causing newly added genres to not be selectable.
  • Price Levels Improvement: Updated error messaging to allow new price levels to be added after a new price level has been reached.
  • Brand Gateway: Updated access to brand-level gateway settings to avoid any unintentional brand gateway changes.
  • Client Editing Ownership Fee Templates: Resolved an issue causing ticket types using client editing ownership with legacy fee templates to reset to their default template fees if a change was made to ticket price, allotment, or status in the Ticket Manager.

 

  • Geolocation added to new venues created to improve the Spotify integration for venue events.

August 2021

  • Resolved – Event Level Promo Code Timers: Resolved an issue causing event level promo code timers to send in PST instead of in the event time zone.
  • Resolved – Guest List Uploader Format Example: Resolved an issue causing the 

  • Daily Stats Email: Added unsold column in client level daily stats email.
  • Resolved – Spelling Issues: Resolved a spelling issue on the Create Gateway tool. 
  • Resolved a spelling issue in the Open Balance by Event report.

  • Alt Terms & Conditions: Added a more flexible option for adding alternative terms and conditions to an event.
  • Event Location Field: Increased character count on Event Location field from 30 characters to 60 characters.

Lyte

  • Lyte Order Details Report: Created a report that lists orders from See Tickets and Lyte. Users can filter out orders that were bought on See Tickets and since sold through Lyte.

HIVE

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.
  • HIVE Cart Abandonment: Resolved an issue with HIVE cart abandonment emails displaying the incorrect event date/time due to a UTC time calculation issue on HIVE’s side.

  • Facebook Publish improvements: 
    • Added a direct link to a published Facebook event to the Promote tool for users not logged into Facebook. This link will give client service and clients easier access to Facebook events created by clients.
    • Resolved an issue causing onsale date/time to appear in GMT.
  • Event Genres: Added Funk/Soul, and Jazz genres.

  • Added an image cropper, allowing clients to crop uploaded images during event creation for an improved layout on the event page and confirmation PDFs.
  • Resolved an issue causing the second image uploaded in the image gallery to appear twice on the event page.
  • Adjusted the alignment and spacing on the template and event creation confirmation pages.
  • Resolved an issue causing the save buttons on the template level to stay active after mandatory fields had been filled out.
  • Added the ability for Mobile Wallet to be selected on Event Creation for Venues events (Note: Do not use this delivery method until the Mobile Wallet feature is in Beta).
  • Resolved an issue causing the creation date for events created with Event Creation for Venues to appear incorrectly in the database.

July 2021

  • Client XML Feed: Added publish date and UTC time fields to the client XML feed to improve website ‘Just Announced’ abilities and provide accurate event date/time data to HIVE for cart abandonment.
  • Delayed Delivery: Improved the user flow when setting up delayed delivery to require the user to have an initial delivery method turned on before turning on delayed delivery. This will prevent events from ending up with no delivery method after the delayed delivery date has passed.
  • Payment Plans: Added debugging logs to the payment plan feature to help resolve future errors.
  • Resolved – Shipping Labels: Resolved an issue causing shipping labels to generate a blank page.

  • USPS API Update: Added address validation for address fields that exceeded the character count designated by USPS.
  • IMA Gateway Changes: Added the ability to change from one gateway to another when both gateways use the same currency.
  • Resolved – Shipping Labels: Improved an issue causing a blank page to display when generating a shipping label.

  • Spotify: Added a Spotify toggle to the Promote tool so clients can better control which events appear on Spotify.

HIVE

  • Event Tags in XML Feed: Added event tags in the See Tickets Client XML feed to use for future segmentation for email marketing and search results on client websites.

 

LYTE

  • LYTE: Removed customers from attendee email lists when their ticket has been invalidated by LYTE.
  • Resolved – LYTE: Resolved an issue with tickets shipping after they have been posted on LYTE.
  • Resolved – LYTE: Resolved an issue with a LYTE customer appearing in the system without a customer profile.

  • Resolved an issue with a legacy reserved seating chart allowing a single seat to have multiple active tickets, potentially overselling an event.
  • Updated the user flow of the seat info tool in the box office chart admin. When a user clicks on a specific seat, they will see the purchaser info of that seat. When they select another seat, they will see the purchaser info of the newly selected seat.
  • Improved the Move Seats popup capitalization.
  • Adjusted the ‘Add to Cart’ flow for events using reserved seating and GA on separate tabs. Customers no longer have to hit different ‘Add to Cart’ buttons to add items to their cart across multiple tabs.
  • Removed ‘multi-select’ tool from mobile event page because the mobile user interface does not support the feature.
  • Resolved an issue with the cart total indicator not updating to reflect the true number of tickets in the cart once seats are deselected.
  • Resolved an issue causing a white background to appear on legacy reserved seating events using white labels with dark backgrounds.
  • Resolved an issue with the ‘Add to Cart’ button not displaying on reserved seating events using Seats.io charts and GA/reserved tabs.
  • Resolved an issue with carted tickets being removed from the cart when a user attempts to select more seats that bring the order over the maximum tickets allowed per credit card.

  • Client XML Feed: Added publish date and UTC time fields to the client XML feed to improve website ‘Just Announced’ abilities and provide accurate event date/time data to HIVE for cart abandonment.
  • Delayed Delivery: Improved the user flow when setting up delayed delivery to require the user to have an initial delivery method turned on before turning on delayed delivery. This will prevent events from ending up with no delivery method after the delayed delivery date has passed.
  • Updated ticket stock visuals in review section to mirror content added in Customize Tickets.
  • Added error handling when users try to delete tabs or groups with tickets inside.
  • Added group headers to genre dropdown, making it easier to find a genre in a specific category.
  • Updated event description UI to keep formatting when pasting information from another source, making it easier for clients to add artist or event info from required sources.
  • Resolved an issue with events in moderation having the status of ‘active’ instead of ‘pending’.
  • Temporarily removed price level settings from the template level to implement an improvement that will prevent clients from creating accidental price level decreases when editing the base price of a ticket with price levels created at the template level.
  • Resolved an issue causing shared ticket types created at the template level to block advanced settings and price changes attempted at the event level.
  • Resolved an issue with the scrolling animation not allowing users to scroll past the Basic Info section on event edit.
  • Resolved an issue which caused reserved seating tickets populated from templates using reserved seating charts to appear as GA on the event page instead of displaying on a reserved seating chart.
  • Added the ability to edit the name of a tab or group.
  • Updated the WYSIWYG event description field to allow users to copy and paste information into the field while keeping formatting intact.
  • Added the SMS delivery method to the brand-facing add delivery method dropdown.
  • Added the full custom event link to the review section, making it easier for users to copy and paste the custom url into their browser.
  • Resolved an issue with delivery method sort not saving.

June 2021

  • Promo Codes on Live Stats: Adjusted the way promo codes are reported in the live stats to properly calculate the number of tickets using a code in order to align the live stats with downloaded reports.
  • Order Details for Refunds: Added the status “refunded” next to refunded tickets in the customer-facing order details.
  • Promo Code Live Stats: Resolved an issue with promo code discount amounts displaying multiple times on orders with 2 or more tickets in the live stats.
  • Event Upsells: Resolved an issue with event upsells displaying twice on an event and causing the customer to remain on the processing step.
  • Custom Forms: Resolved an issue causing custom forms to fail when duplicating an event with a custom form.

  • Facebook Publish: Resolved an issue with Facebook events not being published at the same time as the event public date. 
  • Google+ Removed from Website: Google+ sharing capabilities and iconography has been removed from the platform due to Google no longer supporting this service.

  • Resolved an issue with reserved seating tickets not respecting ticket type list or onsale timers. (Note: this issue has been Resolved for single ticket types within a pricing section. The resolution for when multiple ticket types are in a pricing section is in progress.)
  • Resolved an issue with reserved seating tickets not respecting the method of sale checkboxes. (Note: this issue has been Resolved for single ticket types within a pricing section. The resolution for when multiple ticket types are in a pricing section is in progress.)
  • Resolved an issue with comp seats not returning to inventory after being voided.
  • Resolved an issue with promo code discount not displaying in the cart on cart-style events when the discount is being taken from each ticket of a specific type in the order.
  • Resolved an issue with seating charts not appearing on duplicated events until after saving the ticket info.
  • Resolved an issue with print at home tickets displaying in the wrong order in the print at home confirmation email.
  • Resolved an issue which caused seats to become unavailable on copied or duplicated events that had killed seats in the original copy.
  • Resolved an issue with the waitlist feature not activating on reserved seating events.
  • Optimized HTTP responses to improve events created with Seats.io.

LYTE

  • LYTE: Added a ‘LYTE’ indicator on client accounts using LYTE, helping the customer support team better service customers.
  • Allow remaining tickets in an order to be transferable when one or more tickets in an order has been posted on LYTE.
  • Invalidate will call tickets that have been posted on LYTE by removing them from willcall paper list and Box Office fulfillment and pickup.
  • Ensure tickets created by LYTE do not appear in dashboard counts, stats or reports.
  • Ability to force the “Join Waitlist” button to appear next to a ticket type, regardless of ticket status.
  • Added Order Number to ‘create order’ route.

 

HIVE

  • 3rd Party Application Authentication Service: Created a 3rd party application authentication service to use for integrations with tools such as HIVE.
  • WRSTBND Pre-Beta Improvement: Added ability for multiple See Tickets events to be associated with a WRSTBND event, used in the case where a See Tickets event uses multiple events to separate comps and sales.

  • Delayed Delivery: Improved the standard text in the delayed delivery initial email to provide better instruction to the customer.
  • Client XML Feed: Updated the <img-sm> field to display the event image in true dimensions instead of cropping the image to a square; resolved an issue causing events to appear on the XML feed more than once if they have multiple organizers
  • Resolved an issue with reserved seating events displaying unsold figures next to each ticket type in a pricing section instead of listing the unsold allotment in the top ticket only.
  • Resolved an issue with event images appearing broken after upload due to image file size being too large. Error handling has also been added to the image uploader.
  • Resolved an issue allowing ticket types with sold allotments to be deleted from the event dashboard and live stats. Ticket types with sold tickets will no longer include the option to delete in the ticket manager.
  • Resolved an issue causing users with certain IP addresses to be unable to access the application.

  • Scanning: Optimized the scanning stored procedure to improve a delay experienced when a large amount of events were performing scanning actions simultaneously.
  • Resolved – One Time Use Promo Codes: Resolved an issue causing ‘one time use’ promo codes to turn into ‘multi-use’ promo codes if a user does not generate a batch of codes before saving the promo code.
  • Resolved – Payment Plans: Resolved an issue with the reinstatement link not functioning properly when a payment plan has been voided after successful payments.

  • Client Support Docs: Clients and staff can access our client support knowledge base, clients.seetickets.us directly from the client dashboard by clicking on the Support Docs menu item at the top of the left side navigation.

May 2021

  • Promo Code Deduction: Added a “No deduction” option for promo codes used as access codes.
  • BOCA Printing: Resolved an issue with the new BOCA FGL code not displaying barcodes.
  • Shipping Labels: Resolved an issue with shipping labels not loading if a label is missing.

  • Consignments: Resolved an issue blocking client users from creating consignments on seating charts in the box office.

  • Added fee display dropdown to ticket settings on the template level
  • Removed the “add tab” functionality when cart is not activated
  • Updated review section to include price level settings in ticket section and state in venue section
  • Updated verbiage of “Taxes” to “Tax”
  • Removed “DO NOT USE” delivery methods from new delivery method dropdown
  • Client XML Feed Adjustments:
    • Removed “$null-null” setting in price field for shell events
  • Refactored genre loading to make it more dynamic and easier to add new genres in the future
  • Resolved an issue with a duplicate tag entry being created when using a comma to enter a tag value 
  • Resolved an issue with custom PDF and ticket stock values appearing in the opposite fields
  • Resolved an issue with text in the WYSIWYG field loading on to of the calendar selector 
  • Updated age dropdown to a dropdown/input combo field so users can enter a custom age setting
  • Swapped UI placement of PDF and ticket stock customization fields to improve the user flow for venues using mostly print at home ticketing.
  • Updated background color of group header to read better
  • Improved event image area user interface design
  • Adjusted breadcrumbs to remain Resolved on the screen when the user scrolls
  • Adjusted style cursor on clickable areas
  • Removed unusable navigation on template confirmation page
  • Resolved an issue with the ‘x’ option on the multi input field bubbles
  • Resolved an issue with event images breaking after upload
  • Resolved an issue with toggle buttons appearing in the wrong state on hover
  • Resolved an issue with checkboxes appearing as input fields
  • Resolved an issue with Advanced Settings option appearing on the event level instead of the template level
  • Resolved an issue causing some venues to crash for some client users. Monitoring of this resolution will continue until we can confirm the issue is solved.
  • Resolved an issue with the event title not allowing more than 54 characters after the first save.
  • Removed existing delivery methods from the new delivery method dropdown to avoid entering the same delivery method more than once.
  • Added a blank first entry in the new delivery method dropdown to provide a better user experience when adding new delivery methods.
  • Adjusted sidebar navigation UI to be more user-friendly.
  • Adjusted UI for groups and tabs to allow users to hit “Enter” after typing in text in order to exit the field.
  • Client XML Feed Adjustments: Adjusted order of events to appear based on event time when a client has more than one event in a day.

April 2021

  • Resolved an issue with the onsale timer not removing itself from the event on time
  • Resolved an issue with promo codes not applying in mobile on cart-style events
  • Resolved an issue with reserved seating charts covering the event title area in mobile

  • Improved mobile experience
  • UI spacing adjustments in ticket manager, price levels, settings icons
  • Ticket descriptions returned to template and event levels
  • Resolved an issue with receipt images not saving properly
  • Resolved an issue with pages opening at the bottom after save
  • Adjusted Review section to only show delivery methods which are active on the event
  • Resolved an issue with the Review page edit icons not functioning
  • Resolved an issue with VE events appearing in moderation by mistake
  • Added ability to customize PDF receipt images by ticket type [BETA] 
  • Event Creation for Venues Timer: Resolved an issue with the public/announce timer not firing on time.
  • Resend Email Refunded Tickets: Resolved an issue with the resend email feature resending refunded PDF tickets to the customer.
  • Resolved an issue with the customize tickets section save button not appearing as saved
  • Adjusted customize tickets UI and messaging
  • Adjusted field lengths for more uniformity
  • Resolved an issue with multi day tickets not including default pass dates
  • Removed ticket grouping functionality for reserved seating charts unless the chart is in best available mode
  • Resolved an issue with saving the same min and max ticket limit which was causing allotment changes to not appear as saved
  • Resolved an issue with ticket description WYSIWYG field not appearing for GA sections within a reserved seating chart
  • Resolved an issue with dragging and dropping images for upload
  • Resolved an issue with artist database search results not appearing after first search

March 2021

  • Report – Event Audit Report: Updated coloring and report description for easier readability.
  • Report – Scan Counts Per Event: Released a client level report including total scan counts per event split by paid and comp tickets.

  • Facebook Publish Login: Resolved an issue with Facebook publish login not accepting new clients.

  • WordPress Calendar Plugin: Released a custom See Tickets plugin for WordPress websites which displays See Tickets events in a scrolling calendar format.
  • Public/announce date timer working properly for all time zones
  • Template default settings adjusted to display default selection in event creation dropdown
  • Resolved an issue with delivery methods failing to save
  • Updated delivery section edit fields to include “Close” link after user enters “Edit” mode
  • Adjusted order of delivery methods to display print at home first and Will Call second
  • Added % label to tax settings on Review page
  • Updated shared ticket type dropdown to only appear after first ticket type has been created
  • Resolved an issue with shared allotments displaying an invalid allotment after the original ticket is modified
  • Updated inactive event and ticket message fields to a WYSIWYG editor
  • Adjusted animation on scroll
  • Public/announce date timer working properly
  • Updated event description WYSIWYG field to include code editor and underline features
  • Default template selection stored in template popup
  • Artist info added next to artist name to differentiate between similar artists
  • Receipt image area adjusted to match receipt image specs
  • Venue Edit events added to Daily Manager Report email
  • SEO data saves after basic event info, venue, and description is added
  • Image upload UI improvements
  • Client XML Feed Adjustments:
    • Legacy feed updated to include large and compressed image size options
    • New feed adjusted to remove events on offsale date
    • Removed leading ‘0’ from event time in new feed
    • Adjusted <image> and <image-sm> dimensions to match legacy feed.