Product Updates for Integration Partners

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January 2022

  • WRSTBND¬†Mobile Wallet
    • Removed ‘Add to Wallet’ option in customer order details when purchase was made using delayed delivery.
    • Removed Will Call PDF from purchase flow when customer user Mobile Wallet delivery method.
    • Removed ability to pick up mobile wallet orders from the Will Call tab in the¬†Box Office.
    • Resolved an issue causing a small percentage of customers to not receive their initial Mobile Wallet confirmation email.

November 2021

HIVE

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.

 

WRSTBND

  • Mobile Wallet Reissue: Resolved an issue blocking box office orders reissued to the mobile wallet delivery method from sending confirmation emails.

August 2021

WRSTBND

  • WRSTBND: Added venue ID, ticket number and order number to improve onsite customer service for transferred ticket and prepare for future client onboarding.

Lyte

  • Lyte Order Details Report: Created a report that lists orders from See Tickets and Lyte. Users can filter out orders that were bought on See Tickets and since sold through Lyte.

HIVE

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.
  • HIVE Cart Abandonment: Resolved an issue with HIVE cart abandonment emails displaying the incorrect event date/time due to a UTC time calculation issue on HIVE’s side.

July 2021

WRSTBND

  • Added delayed delivery and payment plan capabilities to Mobile Wallet delivery.
  • Added a “Download” link in the customer order details so customers can access their passes from their customer account.
  • Removed PDF links from purchase flow when Mobile Wallet delivery is turned on.

 

HIVE

  • Event Tags in XML Feed: Added event tags in the See Tickets Client XML feed to use for future segmentation for email marketing and search results on client websites.

 

LYTE

  • LYTE: Removed customers from attendee email lists when their ticket has been invalidated by LYTE.
  • Resolved – LYTE: Resolved an issue with tickets shipping after they have been posted on LYTE.
  • Resolved – LYTE: Resolved an issue with a LYTE customer appearing in the system without a customer profile.

June 2021

LYTE

  • LYTE: Added a ‘LYTE’ indicator on client accounts using LYTE, helping the customer support team better service customers.
  • Allow remaining tickets in an order to be transferable when one or more tickets in an order has been posted on LYTE.
  • Invalidate will call tickets that have been posted on LYTE by removing them from willcall paper list and Box Office fulfillment and pickup.
  • Ensure tickets created by LYTE do not appear in dashboard counts, stats or reports.
  • Ability to force the “Join Waitlist” button to appear next to a ticket type, regardless of ticket status.
  • Added Order Number to ‘create order’ route.

 

WRSTBND

  • WRSTBND Pre-Beta Release – Ticket Transfer: Made improvements to the ticket transfer functionality when Mobile Wallet is used. Note: as a rule of thumb, the See Tickets integrated ticket transfer option should not be used when an event is using Mobile Wallet as the delivery method. The Mobile Wallet registration process includes its own native ticket transfer feature that offers more control.
  • Set up email delivery service for mobile wallet.
  • Added ability to resend confirmation email via the Order Details and Box Office apps on WRSTBND events.
  • Updated event creation flow to send event info to WRSTBND when a See Tickets event with mobile wallet delivery methods are turned on.
  • Added ability to create comp tickets on a WRSTBND event via the Order Details and Guest List Manager.
  • Created an email to send to customers after being added to the Guest List for an event using a WRSTBND mobile wallet delivery method.
  • Set up trigger for the ticket ID to be sent to WRSTBND after a customer completes an order and before the transactional email is sent.
  • Implemented error handling to prevent events with differing delivery methods from being carted in a single order when a WRSTBND mobile wallet delivery method is active.

 

HIVE

  • 3rd Party Application Authentication Service: Created a 3rd party application authentication service to use for integrations with tools such as HIVE.
  • WRSTBND Pre-Beta Improvement: Added ability for multiple See Tickets events to be associated with a WRSTBND event, used in the case where a See Tickets event uses multiple events to separate comps and sales.

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