Product Updates for Integration Partners

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November 2021

HIVE

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.

August 2021

Lyte

  • Lyte Order Details Report: Created a report that lists orders from See Tickets and Lyte. Users can filter out orders that were bought on See Tickets and since sold through Lyte.

HIVE

  • HIVE API Upgrade: Upgraded HIVE API to collect more accurate customer data using sales endpoints instead of relying on the SDK to grab customer info. Note: This release is for public events only, an update for private and public events will be released in the next few weeks.
  • HIVE Cart Abandonment: Resolved an issue with HIVE cart abandonment emails displaying the incorrect event date/time due to a UTC time calculation issue on HIVE’s side.

July 2021

HIVE

  • Event Tags in XML Feed: Added event tags in the See Tickets Client XML feed to use for future segmentation for email marketing and search results on client websites.

 

LYTE

  • LYTE: Removed customers from attendee email lists when their ticket has been invalidated by LYTE.
  • Resolved – LYTE: Resolved an issue with tickets shipping after they have been posted on LYTE.
  • Resolved – LYTE: Resolved an issue with a LYTE customer appearing in the system without a customer profile.

June 2021

LYTE

  • LYTE: Added a ‘LYTE’ indicator on client accounts using LYTE, helping the customer support team better service customers.
  • Allow remaining tickets in an order to be transferable when one or more tickets in an order has been posted on LYTE.
  • Invalidate will call tickets that have been posted on LYTE by removing them from willcall paper list and Box Office fulfillment and pickup.
  • Ensure tickets created by LYTE do not appear in dashboard counts, stats or reports.
  • Ability to force the “Join Waitlist” button to appear next to a ticket type, regardless of ticket status.
  • Added Order Number to ‘create order’ route.

 

HIVE

  • 3rd Party Application Authentication Service: Created a 3rd party application authentication service to use for integrations with tools such as HIVE.
  • WRSTBND Pre-Beta Improvement: Added ability for multiple See Tickets events to be associated with a WRSTBND event, used in the case where a See Tickets event uses multiple events to separate comps and sales.

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