Product Updates for Product Maintenance

March 2022

Resolved an issue causing client user emails to not appear in the Audit Details when refunds are performed by the client. Now, when a client user refunds a ticket through the box office, their email address will appear next to the line item in the Audit Details.
Added chargeback reason code to automatic chargeback notification.
Updated verbiage in automatic fraud reversal email to remove “reply-to” instructions.

Improved security for Queue-It onsales.
Delayed Delivery Improvements: Resolved a loading issue for legacy reserved seating events using GA and reserved tabs.

Added additional error logging to instant refunds to catch exceptions.
Improved access logs for Core API by adding user information when a request is made.
Implemented a system for tracking rate usage per user given access to the Core API.
Tech Improvements:
- Resolved an issue causing the default fee to appear when creating an event using select templates.
- Resolved an issue causing the box office cash processing fee to match that of the credit processing fee for clients using the legacy fee setup.

Resolved an issue which prevented the user from being able to delete images added to an event before Event Creation for Venues was activated on an account.
RSS feed toggle adjusted to sync with the public timer, preventing events from being added to the feed until they become public.
Resolved an issue causing event upsell images to not appear. Note: this is a point in time resolution for future events.
Resolved an issue causing the Advanced Settings section in template creation to appear closed on any template set as the default template.
Resolved an issue causing newly added genres to not be selectable.
Price Levels Improvement: Updated error messaging to allow new price levels to be added after a new price level has been reached.
Brand Gateway: Updated access to brand-level gateway settings to avoid any unintentional brand gateway changes.
Client Editing Ownership Fee Templates: Resolved an issue causing ticket types using client editing ownership with legacy fee templates to reset to their default template fees if a change was made to ticket price, allotment, or status in the Ticket Manager.

Resolved – Event Level Promo Code Timers: Resolved an issue causing event level promo code timers to send in PST instead of in the event time zone.
Resolved – Guest List Uploader Format Example: Resolved an issue causing the

USPS API Update: Added address validation for address fields that exceeded the character count designated by USPS.
IMA Gateway Changes: Added the ability to change from one gateway to another when both gateways use the same currency.
Resolved – Shipping Labels: Improved an issue causing a blank page to display when generating a shipping label.

Promo Code Deduction: Added a “No deduction” option for promo codes used as access codes.
BOCA Printing: Resolved an issue with the new BOCA FGL code not displaying barcodes.
Shipping Labels: Resolved an issue with shipping labels not loading if a label is missing.