Product Updates for Reserved Seating

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November 2021

  • Removed GA Section/Row/Seat from appearing on confirmation emails.
  • Updated Event Audit Report to show correct number of consignments.
  • Added ability to deselect a group of seats when creating consignments or holds in the box office chart admin.
  • Resolved an issue causing the chart designer tools to disappear when the user scrolls through Seats.io charts on Ticketón.

September 2021

  • Added a key to the Chart Admin area of the web-based box office for seats.io events to offer guidance for users on labeling for kills, holds, reserves, sold, and open seats.
  • Removed the Section/Seat/Row label on confirmation PDFs and SMS tickets for GA events. (Note: this will still be visible on print at home emails and scanning messages, however, these items will also have this data removed in an upcoming sprint)
  • Updated the user interface for pricing chart creation to include toggles instead of checkboxes, allowing sections to be defaulted as reserved sections instead of GA sections.
  • Resolved – Reserved Seating Reserve Error: Resolved an issue which caused the system to display an error when carting a number of tickets which exceeded the number of seats in a row.
  • Resolved – Releasing Killed Seats: Resolved an issue causing killed seats to be released after a change was made in the ticket manager.
  • Resolved – Seats.io Chart Display: Resolved an issue causing Seats.io charts to not load on events not using the Cart.
  • Resolved – Chart Creation: Resolved an issue causing the success message to not appear when saving a new legacy seating chart.

July 2021

  • Resolved an issue with a legacy reserved seating chart allowing a single seat to have multiple active tickets, potentially overselling an event.
  • Updated the user flow of the seat info tool in the box office chart admin. When a user clicks on a specific seat, they will see the purchaser info of that seat. When they select another seat, they will see the purchaser info of the newly selected seat.
  • Improved the Move Seats popup capitalization.
  • Adjusted the ‘Add to Cart’ flow for events using reserved seating and GA on separate tabs. Customers no longer have to hit different ‘Add to Cart’ buttons to add items to their cart across multiple tabs.
  • Removed ‘multi-select’ tool from mobile event page because the mobile user interface does not support the feature.
  • Resolved an issue with the cart total indicator not updating to reflect the true number of tickets in the cart once seats are deselected.
  • Resolved an issue causing a white background to appear on legacy reserved seating events using white labels with dark backgrounds.
  • Resolved an issue with the ‘Add to Cart’ button not displaying on reserved seating events using Seats.io charts and GA/reserved tabs.
  • Resolved an issue with carted tickets being removed from the cart when a user attempts to select more seats that bring the order over the maximum tickets allowed per credit card.

June 2021

  • Resolved an issue with reserved seating tickets not respecting ticket type list or onsale timers. (Note: this issue has been Resolved for single ticket types within a pricing section. The resolution for when multiple ticket types are in a pricing section is in progress.)
  • Resolved an issue with reserved seating tickets not respecting the method of sale checkboxes. (Note: this issue has been Resolved for single ticket types within a pricing section. The resolution for when multiple ticket types are in a pricing section is in progress.)
  • Resolved an issue with comp seats not returning to inventory after being voided.
  • Resolved an issue with promo code discount not displaying in the cart on cart-style events when the discount is being taken from each ticket of a specific type in the order.
  • Resolved an issue with seating charts not appearing on duplicated events until after saving the ticket info.
  • Resolved an issue with print at home tickets displaying in the wrong order in the print at home confirmation email.
  • Resolved an issue which caused seats to become unavailable on copied or duplicated events that had killed seats in the original copy.
  • Resolved an issue with the waitlist feature not activating on reserved seating events.
  • Optimized HTTP responses to improve events created with Seats.io.

May 2021

  • Consignments: Resolved an issue blocking client users from creating consignments on seating charts in the box office.

April 2021

  • Resolved an issue with the onsale timer not removing itself from the event on time
  • Resolved an issue with promo codes not applying in mobile on cart-style events
  • Resolved an issue with reserved seating charts covering the event title area in mobile

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