Product Updates for Venue Product

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April 2022

  • Updates to the Review section:
    • Added Stop All Sales field
    • Added Customize Tickets images and info
    • Removed <p> tags in the event message.
    • Updated “General Onsale Date/Time” to “Onsale Date & Time”
  • Added Profile ID to FullStory integration
  • Resolved an issue causing changes to be lost when users logged into Facebook in the Promote section
  • Resolved an issue preventing the creation of ticket groups.
  • Resolved an issue causing the allotment dropdown to remain open.
  • Resolved an issue causing user sessions to time out during event creation.
  • Prevented saving events with titles that contain only special characters.
  • Updated new template names without titles from Default Template to [DRAFT] Date.
  • Removed time estimates from time zone dropdown.
  • Improved the page navigation for Event Settings.
  • Reduced page load time and various technical improvements.

March 2022

  • Removed repeated fields from the Event Settings page that appear in ECV to keep the user’s work in ECV to reduce discrepancies.
  • Updated final call to action (CTA) button in Review section from Publish Event to Create Event for new events and from Finish Event to Finish Update for event edits.
  • Removed required status of Event Description fields to allow for empty descriptions in order to speed up event creation time for simple events.
  • Updated duplicate feature to include the event header and event subtitle in the data that is duplicated.
  • Updated Event URL field label to Custom See Tickets URL to clarify that the custom URL applies only to the non-white labeled event page.
  • Updated price level popup to emphasize instructions telling the user to save the ticket manager section after making changes to price level configuration.
  • Added additional formatting cleanup rules to WYSIWYG fields (event description, ticket description, message, and inactive ticket message).
  • UI adjustments to toggle fields in template-level Advanced Settings, Customize Tickets toggle, and Ticket Types area in Review section.
  • Improved promoter permissions to enable event creation.
  • Adjusted the order of information in the Review section to reflect the order of the data in previous fields.
  • Adjusted the character count field on Customize Tickets fields to be in alignment with other fields.
  • Added a loading screen for ECV to show when the session is ready for edit.
  • Added the ability to save an event after the window has been closed and re-opened.
  • Adjusted change log to reflect the event time zone.
  • Added Delayed Delivery date calculation to Event Settings.
  • Resolved an issue causing the left side navigation to not be clickable until the user saved a change on the page.
  • Resolved an issue causing users to not be able to upload an image that had already been uploaded and deleted.
  • Resolved an issue causing users to be able to upload multiple images in the same spot. Now, if an image is uploaded in the same spot, it replaces the image that existed previously.
  • Resolved an issue causing an error to appear when changing an event’s venue to a newly created venue without an address.
  • Resolved an issue causing venues to appear more than once in the venues dropdown.
  • Resolved an issue causing empty fields to return error messages on Ticket Manager Advanced Settings.
  • Resolved an issue causing blank fields to activate Save button.
  • Resolved an issue causing modules with no changes to appear as though they had not yet been saved.
  • Resolved an issue causing the Public toggle to behave unpredictably when other fields were edited.
  • Resolved an issue causing Pass Dates to duplicate and cause system errors.
  • Resolved an issue causing All Ages setting to not appear on white label pages. 
  • Resolved an issue causing Event Settings to be unable to be saved.
  • Various technical improvements.

February 2022

  • Improved copy & paste actions in the WYSIWYG (What You See Is What You Get) text fields, including the event description, ticket description, event message, and inactive ticket message. Excess code and styles are now stripped out to prevent altering the event page code.
  • Added a clear formatting option to all WYSIWYG fields to remove unwanted formatting from copied text.
  • Resolved an issue causing visible css code to appear within the event description on an event page.
  • Removed the ability to scroll or use arrow keys in numeric fields to avoid accidentally increasing or reducing allotments when navigating through the page.
  • Updated all save buttons validation to disable during the save process to prevent users from ‘double saving’.
  • Updated the error message on the allotment field to refer to tickets as “reserved” instead of “sold: to account for sold, comped, or carted tickets.
  • Updated change log to include new entries in the New Value column when the entry is added for the first time while leaving the Original Value column blank.
  • Updated breadcrumb navigation on fee templates pages to return to the correct page.
  • Resolved an issue causing pass dates to not populate by default on multi day event tickets created at the template level.
  • Updated the custom ticket preview to include the event image.
  • Resolved an issue causing individual ticket type customization fields to not load.
  • Note: There is a known issue causing custom text on newly created events to not populate on the Print@Home PDF. A resolution is in progress.
  • Improved authentication service logout path.
  • Updated text in the Promote section to rephrase the RSS Feed toggle description with the correct verbiage, noting that the RSS Feed toggle relates to the See Tickets Affiliate feed only, not Bandsintown or Songkick. Any public event will appear on Bandsintown and Songkick.
  • Updated error handling to block users from entering non-numeric characters in numerical fields.
  • Added the ability to include # character in the venue address field to account for venues with a unit number in their address.
  • Adjusted alignment of Method of Sale checkboxes in the advanced ticket settings.
  • Resolved an issue causing users to not be able to delete and image and save without making other changes to the Event Info section.
  • Resolved an issue causing custom text entered on the Print@Home PDF preview to not appear on the actual PDF that the customer receives.
  • Resolved an issue blocking the user from entering custom text in the PDF preview area on duplicated events.
  • Resolved an issue causing the Save button to not reflect a save in the Promote section.
  • Resolved an issue causing price levels on reserved seating ticket types to save on the incorrect ticket.
  • Resolved an issue causing a Flavorus branded page to appear when the application failed to load.
  • Improvements to session expiration messaging when the user visits another tab to limit 401 errors due to expired sessions.
  • Completed separation of Funk and Soul genres by updating all existing events listed as “Funk/Soul” to “Funk”.

January 2022

  • Updated On Sale Date setting to separate On Sale and Off Sale Dates to make it clear to users that the On Sale Date is not mandatory.
  • Resolved an issue causing client accounts set to add comps on top of allotment to display an error when reducing the allotment below the total reserved and comped tickets instead of just reserved tickets.
  • Updated duplicate feature to mirror delayed delivery settings.
  • Added copy functionality to the custom event link field.
  • Updated group open/close link to a toggle to make the field more user-friendly.
  • Resolved an issue causing [Deleted] Template to appear on copied and duplicated events instead of the original template name. The [Deleted] Template label will only appear when an event’s original template was deleted.
  • Resolved an issue causing the RSS feed setting to toggle off after logging into Facebook in the Promote section.
  • Updated the Basic Info section change long entries to use the event time zone instead of GMT.
  • Updated Message field to be a required field to keep users from saving a blank field.
  • Resolved an issue allowing non-whole numbers to be entered into the Purchase Limit field.
  • Resolved an issue preventing the first ticket in a reserved seating section from being deleted when additional ticket types in the pricing section had sold tickets.

December 2021

  • Expanded the character limit on the event header and subtitle from 40 characters to 60 characters on the online event page. PDFs and ticket stock will still respect the 40 character limit.
  • Updated price levels feature to allow users to create price levels before a ticket has been saved. The user can create price levels immediately after ticket creation and use the ticket manager section save button to save all work. Updated error messaging to prevent users from creating price levels for lower amounts than the initial ticket price.
  • Added template name to fee template setup pages and event edit pages to easily reference which template was used to create the event.
  • Changed the on sale date and time field from “General On Sale Date & Time” to “On Sale Date & Time” to reduce confusion when setting up a presale.
  • Resolved an issue causing the incorrect creation and last updated date to display in the template manager.

November 2021

  • Updated shared allotment UI to block users from removing a ticket type from a shared allotment after the ticket type has already sold tickets
  • Added additional messaging to the Ticket Manager to note which ticket types are using price levels.
  • Resolved an issue blocking ticket types created at the template level from being deleted.
  • Resolved an issue blocking a template from being saved when the template was marked as the default template.

October 2021

  • Event Creation for Venues Improvements:
    • Added Custom Terms version 2 feature to template level.
    • Adjusted the genre dropdown to order music genres alphabetically.
    • Resolved an issue causing the will call list email address to disappear from the template level when making a change to the Advanced Settings page.
    • Improved UI of Event Creation for Venues form by widening the viewport and adding a sticky breadcrumb to the top of the page.

 

September 2021

  • Removed additional artist info from output in Headliner and Supporting talent fields.
  • Adjusted the Venue field to remove text when making edits, to let the user know that a new venue needs to be added in order to alter the name of an existing venue.
  • Resolved an issue which prevented the user from selecting their desired fee display method.
  • Resolved an issue causing the public status of an event to change when info in the Basic Info section was altered on events using older templates. 
  • Resolved an issue causing fields in the Ticket Settings section to not save if no will call list email was prepopulated.
  • Resolved an issue causing a yellow warning bar to appear without instruction for the user.
  • XML Feed: Added a WordPress status field to the XML feed to mitigate an issue with events republishing on timeout.
  • Timer Delay: Improvements made to the timer delay experienced during onsales. Note: the event page still uses caching, but after users clear their cache, changes should appear immediately. 
  • Promo Code Timers: Added a time zone setting to client level promo codes which allows clients to set a time period for promo codes which apply to all events on their account.
  • Alt Terms & Conditions Improvements: Added V2 Alt Terms & Conditions settings to the template level for legacy event creation.
  • Guest List & Shipping Order Uploader: Added new formatting to the Guest List and Shipping Order Uploader helpers to include column letters, making it easier for a client to match their document with our formatting example.
  • Resolved – Templated Delivery Methods: Resolved an issue causing delivery methods to not carry over from the template level.
  • Resolved – Refunded Tickets on Dashboard: Resolved an issue causing refunded tickets to not be removed from ‘sold’ figures on the dashboard when an event had been canceled.

August 2021

  • Added an image cropper, allowing clients to crop uploaded images during event creation for an improved layout on the event page and confirmation PDFs.
  • Resolved an issue causing the second image uploaded in the image gallery to appear twice on the event page.
  • Adjusted the alignment and spacing on the template and event creation confirmation pages.
  • Resolved an issue causing the save buttons on the template level to stay active after mandatory fields had been filled out.
  • Added the ability for Mobile Wallet to be selected on Event Creation for Venues events (Note: Do not use this delivery method until the Mobile Wallet feature is in Beta).
  • Resolved an issue causing the creation date for events created with Event Creation for Venues to appear incorrectly in the database.

July 2021

  • Client XML Feed: Added publish date and UTC time fields to the client XML feed to improve website ‘Just Announced’ abilities and provide accurate event date/time data to HIVE for cart abandonment.
  • Delayed Delivery: Improved the user flow when setting up delayed delivery to require the user to have an initial delivery method turned on before turning on delayed delivery. This will prevent events from ending up with no delivery method after the delayed delivery date has passed.
  • Updated ticket stock visuals in review section to mirror content added in Customize Tickets.
  • Added error handling when users try to delete tabs or groups with tickets inside.
  • Added group headers to genre dropdown, making it easier to find a genre in a specific category.
  • Updated event description UI to keep formatting when pasting information from another source, making it easier for clients to add artist or event info from required sources.
  • Resolved an issue with events in moderation having the status of ‘active’ instead of ‘pending’.
  • Temporarily removed price level settings from the template level to implement an improvement that will prevent clients from creating accidental price level decreases when editing the base price of a ticket with price levels created at the template level.
  • Resolved an issue causing shared ticket types created at the template level to block advanced settings and price changes attempted at the event level.
  • Resolved an issue with the scrolling animation not allowing users to scroll past the Basic Info section on event edit.
  • Resolved an issue which caused reserved seating tickets populated from templates using reserved seating charts to appear as GA on the event page instead of displaying on a reserved seating chart.
  • Added the ability to edit the name of a tab or group.
  • Updated the WYSIWYG event description field to allow users to copy and paste information into the field while keeping formatting intact.
  • Added the SMS delivery method to the brand-facing add delivery method dropdown.
  • Added the full custom event link to the review section, making it easier for users to copy and paste the custom url into their browser.
  • Resolved an issue with delivery method sort not saving.

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