Product Updates for Venue Product

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June 2021

  • Delayed Delivery: Improved the standard text in the delayed delivery initial email to provide better instruction to the customer.
  • Client XML Feed: Updated the <img-sm> field to display the event image in true dimensions instead of cropping the image to a square; resolved an issue causing events to appear on the XML feed more than once if they have multiple organizers
  • Resolved an issue with reserved seating events displaying unsold figures next to each ticket type in a pricing section instead of listing the unsold allotment in the top ticket only.
  • Resolved an issue with event images appearing broken after upload due to image file size being too large. Error handling has also been added to the image uploader.
  • Resolved an issue allowing ticket types with sold allotments to be deleted from the event dashboard and live stats. Ticket types with sold tickets will no longer include the option to delete in the ticket manager.
  • Resolved an issue causing users with certain IP addresses to be unable to access the application.

May 2021

  • Added fee display dropdown to ticket settings on the template level
  • Removed the “add tab” functionality when cart is not activated
  • Updated review section to include price level settings in ticket section and state in venue section
  • Updated verbiage of “Taxes” to “Tax”
  • Removed “DO NOT USE” delivery methods from new delivery method dropdown
  • Client XML Feed Adjustments:
    • Removed “$null-null” setting in price field for shell events
  • Refactored genre loading to make it more dynamic and easier to add new genres in the future
  • Resolved an issue with a duplicate tag entry being created when using a comma to enter a tag value 
  • Resolved an issue with custom PDF and ticket stock values appearing in the opposite fields
  • Resolved an issue with text in the WYSIWYG field loading on to of the calendar selector 
  • Updated age dropdown to a dropdown/input combo field so users can enter a custom age setting
  • Swapped UI placement of PDF and ticket stock customization fields to improve the user flow for venues using mostly print at home ticketing.
  • Updated background color of group header to read better
  • Improved event image area user interface design
  • Adjusted breadcrumbs to remain Resolved on the screen when the user scrolls
  • Adjusted style cursor on clickable areas
  • Removed unusable navigation on template confirmation page
  • Resolved an issue with the ‘x’ option on the multi input field bubbles
  • Resolved an issue with event images breaking after upload
  • Resolved an issue with toggle buttons appearing in the wrong state on hover
  • Resolved an issue with checkboxes appearing as input fields
  • Resolved an issue with Advanced Settings option appearing on the event level instead of the template level
  • Resolved an issue causing some venues to crash for some client users. Monitoring of this resolution will continue until we can confirm the issue is solved.
  • Resolved an issue with the event title not allowing more than 54 characters after the first save.
  • Removed existing delivery methods from the new delivery method dropdown to avoid entering the same delivery method more than once.
  • Added a blank first entry in the new delivery method dropdown to provide a better user experience when adding new delivery methods.
  • Adjusted sidebar navigation UI to be more user-friendly.
  • Adjusted UI for groups and tabs to allow users to hit “Enter” after typing in text in order to exit the field.
  • Client XML Feed Adjustments: Adjusted order of events to appear based on event time when a client has more than one event in a day.

April 2021

  • Improved mobile experience
  • UI spacing adjustments in ticket manager, price levels, settings icons
  • Ticket descriptions returned to template and event levels
  • Resolved an issue with receipt images not saving properly
  • Resolved an issue with pages opening at the bottom after save
  • Adjusted Review section to only show delivery methods which are active on the event
  • Resolved an issue with the Review page edit icons not functioning
  • Resolved an issue with VE events appearing in moderation by mistake
  • Added ability to customize PDF receipt images by ticket type [BETA] 
  • Event Creation for Venues Timer: Resolved an issue with the public/announce timer not firing on time.
  • Resend Email Refunded Tickets: Resolved an issue with the resend email feature resending refunded PDF tickets to the customer.
  • Resolved an issue with the customize tickets section save button not appearing as saved
  • Adjusted customize tickets UI and messaging
  • Adjusted field lengths for more uniformity
  • Resolved an issue with multi day tickets not including default pass dates
  • Removed ticket grouping functionality for reserved seating charts unless the chart is in best available mode
  • Resolved an issue with saving the same min and max ticket limit which was causing allotment changes to not appear as saved
  • Resolved an issue with ticket description WYSIWYG field not appearing for GA sections within a reserved seating chart
  • Resolved an issue with dragging and dropping images for upload
  • Resolved an issue with artist database search results not appearing after first search

March 2021

  • WordPress Calendar Plugin: Released a custom See Tickets plugin for WordPress websites which displays See Tickets events in a scrolling calendar format.
  • Public/announce date timer working properly for all time zones
  • Template default settings adjusted to display default selection in event creation dropdown
  • Resolved an issue with delivery methods failing to save
  • Updated delivery section edit fields to include “Close” link after user enters “Edit” mode
  • Adjusted order of delivery methods to display print at home first and Will Call second
  • Added % label to tax settings on Review page
  • Updated shared ticket type dropdown to only appear after first ticket type has been created
  • Resolved an issue with shared allotments displaying an invalid allotment after the original ticket is modified
  • Updated inactive event and ticket message fields to a WYSIWYG editor
  • Adjusted animation on scroll
  • Public/announce date timer working properly
  • Updated event description WYSIWYG field to include code editor and underline features
  • Default template selection stored in template popup
  • Artist info added next to artist name to differentiate between similar artists
  • Receipt image area adjusted to match receipt image specs
  • Venue Edit events added to Daily Manager Report email
  • SEO data saves after basic event info, venue, and description is added
  • Image upload UI improvements
  • Client XML Feed Adjustments:
    • Legacy feed updated to include large and compressed image size options
    • New feed adjusted to remove events on offsale date
    • Removed leading ‘0’ from event time in new feed
    • Adjusted <image> and <image-sm> dimensions to match legacy feed.

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